Refund Policy
Refund Policy
Effective Date:12/23/2024
At The Poker Gods, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to offer a refund under the conditions outlined below.
1. Eligibility for Refunds
To be eligible for a refund, items must meet the following conditions:
• Original Packaging: Items must be returned in their original packaging, including any tags, labels, or protective materials.
• Unworn and Unused: Items must be in brand-new condition, free from any signs of wear, use, or damage.
• Proof of Purchase: A valid receipt or order confirmation must accompany the return.
2. Non-Refundable Items
The following items are not eligible for a refund:
• Gift cards or promotional items.
• Customized or personalized merchandise.
• Sale or clearance items (unless defective).
• Non-Refundable Deposits on Equipment Rental Services
• Billable Hours for Livestream Services
• Travel Expenses post departure from our office location
3. Timeframe for Returns
Returns must be initiated within [Insert Number of Days, e.g., 30 days] of the purchase date. Any requests made after this period will not be accepted.
4. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email us at thepokergods2024@yahoo.com with your order number and reason for the return.
2. Approval: Once your return request is approved, we will provide you with return instructions and a return shipping address.
3. Ship the Item: Send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.
5. Refunds
Once we receive and inspect the returned item, we will process your refund:
• Refunds will be issued to the original payment method.
• Allow up to [Insert Number of Days, e.g., 7–10 business days] for the refund to appear on your statement.
• We reserve the right to reject returns that do not meet the eligibility criteria or show signs of wear or damage.
6. Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the replacement item.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within [Insert Number of Days, e.g., 7 days] of receiving your order. We will provide a replacement or refund, including return shipping costs, at no additional charge to you.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us:
• Email: thepokergods2024@yahoo.com
• Mailing Address: 5017 Cavestone RD Sun Valley, NV 89433